To all TourRadar Clients and Suppliers,
It has come to our attention that there are significant issues regarding the security and reliability of the payment gateway on the TourRadar platform. As a supplier who has provided services through TourRadar, I must caution both clients and fellow suppliers against placing trust in this platform.
Despite completing tours and services as agreed, payments have not been received. Upon inquiry, TourRadar has cited reasons related to fraudulent client payments, resulting in the halt of payment processing. They claim that these issues originate from client transactions, and they charge from clients’ payments. Despite repeated attempts to address the matter through communication, resolution remains elusive, with ongoing investigations being the only response provided.
Given these unsettling circumstances, it is crucial for both suppliers and clients to reconsider their reliance on TourRadar. The lack of transparency and accountability in payment processing raises serious concerns about the platform’s integrity and reliability.
For those seeking alternatives, I strongly advise prioritizing platforms that prioritize secure and reliable payment procedures. Trust and security should always be paramount in online booking platforms.
In conclusion, I urge all involved parties to exercise caution and diligence when engaging with online booking platforms. Trust and security should never be compromised, and it is essential to align with platforms that uphold these principles.
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