These terms apply to bookings made with Lanka Tour Host (Pvt) Ltd, Reg. No. PV 00229100, 119/8, Kakunauyana, Loolwala Road, Madapatha, Piliyandala, Sri Lanka (“the Company”). You and your travelling companions are deemed to have read, understood and accepted the following booking terms and conditions.
1) RESERVATIONS & PAYMENTS
All bookings will be on a first-come-first-served basis.
A child fare is only applicable to children below 12 years of age on the date of travel.
After you send a booking request, we email you to confirm it, with payment instructions.
To confirm your tour, you pay a 40% deposit. You pay the rest by card or bank transfer up to 5 days before you arrive, or in cash on the day you arrive. For day tours, you pay a 40% deposit 36 hours before the tour, and the rest on or before the day, in cash or another way. Car hire can be paid at pickup.
We will email you a booking confirmation once your payment is received.
If a payment has not been received, you may contact our sales team during office hours about any outstanding amount. Our office line, +94 11 270 9629, is answered on weekdays from 08:00 to 17:00.
Failure to pay on time may result in automatic cancellation of the reservation and forfeiture of the payment.
2) CANCELLATIONS
All cancellations must be made in writing. Cancellation fees apply and are calculated according to how much notice is given before departure. The cancellation fees are set out in section 5 below.
3) CANCELLATIONS BY THE COMPANY
Please note that the Company is acting as an agent for services rendered. Even after a deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalised and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least 1 week before departure.
The Company reserves the right to cancel any tour before the departure date for any reason, including but not limited to an insufficient number of participants.
The Company may, if it so chooses, recommend alternative tours, either to the same destination or to other destinations, based on the current tour fare. Surcharges may apply on a case-by-case basis and the Customer will be advised accordingly.
Should the Customer decide not to accept the alternatives, all refunds will be made accordingly by the Company and without further obligations.
The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. The Customer shall receive the refund within 4 to 6 weeks upon the Company notifying the Customer of the tour cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages, or costs sustained by the Customer.
4) AMENDMENTS
The amendment fees as well as corresponding components are indicated in the policy of each individual tour product.
All amendment requests must be made in writing to avoid misunderstanding and are subject to availability and confirmation by the Company.
5) CANCELLATION FEES AND REFUNDS
Tours with hotel nights: if you cancel 16 days or more before arrival, there is no cancellation fee. If you cancel 7 to 15 days before arrival, the fee is 50% of the tour price. If you cancel 6 days or less before arrival, the fee is the full price.
Day tours and car hire: if you cancel 48 hours or more before the start, there is no fee. If you cancel between 48 and 24 hours before the start, the fee is 50% of the price. If you cancel less than 24 hours before the start, the fee is the full price.
6) MODES OF PAYMENT
You can pay by card (through Dialog Finance), by bank transfer or in cash on arrival.
7) GOVERNING LAW
These terms and your booking are governed by the law of Sri Lanka.
